FAQs

General Questions

Are you available in retail stores?

As of 2025, we are available on TikTok & Amazon. Subscribe to our newsletter to be notified when we expand to retail stores and other online platforms!

Do you ship internationally?

Currently, we can only accommodate orders within the US.

How can i track my order?

After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order. You can also click the "Track Order" tab to check the status of your shipment.

What type of payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Do you have an affiliate program?

Coming soon!

How can I get assistance if I need it?

Please forward any inquiries to support@backtoprimal.co and one of our team members will get back to you as soon as they can.